Exhibit 99.3
Jack Donovan
Investor Day 2005
President
ARAMARK
BUSINESS, SPORTS AND ENTERTAINMENT
Sectors Served
Business & Industry Corrections Stadiums & Arenas Convention Centers & Parks
Business, Sports and Entertainment
Education and Healthcare
International
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Business & Industry
Business Dining Refreshments Conference Centers
Opportunity
B&I revenue opportunity over $30 billion
Solutions for any size B&I client
Refreshments applications for sites with 20 or more people Business dining for sites with over 500 employees Emerging integrated facility management model for office locations
Food, plant operation & maintenance, housekeeping, mailroom services, meeting planning, and conference center management
Business, Sports and Entertainment
Education and Healthcare
International
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Business and Industry Scan
Trend
Stable employment levels
Employers desire to drive productivity
Client organizations are working to reduce costs
Customers demand “retail” experience
Availability of customer facing technology
ARAMARK Implication
Base business growth from higher participation and check averages.
Entice employees to remain on-site. Dining, refreshment services, catering, convenience retailing build employee satisfaction.
Utilize capability to respond to national procurement processes. Manage cost to reduce/eliminate client subsidy.
Provide fresh, continually updated dining concepts. Use a blend of national, local and ARAMARK brands. Emphasis on appealing to the health conscious.
Use single cup brewing systems to deliver high quality branded refreshments. Use hand held technology.
Business, Sports and Entertainment
Education and Healthcare
International
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“It’s a New Day”
Fast Facts
Every employee who buys one more meal onsite a week adds 11.8 more hours worked annually.
Fast Facts
Employees spend an average 37% less time away from work when they buy their main meal at the onsite dining service.
When we ask clients what’s important, they consistently respond:
Productivity
Lower healthcare costs Morale Employee satisfaction
According to a survey published by Chief Executive magazine, CEOs see people issues as the most important rising factor in creating shareholder value.
Business, Sports and Entertainment
Education and Healthcare
International
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Customer-Centric Programming
Focus Groups
Daypart/Neighborhood Planning
Works Best If
Growth Plan Tactics Brand Strategy
National Research
Account Strategy
Solution Set
Business, Sports and Entertainment
Education and Healthcare
International
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Business Customer Segments
LIGHT/NON USERS
0 – 1X per week
Get Away Brown Baggers = 24% *Healthy Desk Brown Baggers = 18%
HEAVY USERS 4 – 5X per week
Convenience Café Lovers = 15% Time Pressed Refuelers = 11%
42%
32%
26%
*Greatest opportunities to deliver new solutions
Business, Sports and Entertainment
Education and Healthcare
International
MEDIUM USERS 2 -3X per week
Relaxed Offsite Eaters = 10% *Healthy Offsite Eaters = 22%
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How Do We Create a Customer Centric Experience?
Everyday Favorites Including:
Business, Sports and Entertainment
And…Guest Restaurants!
Education and Healthcare
International
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Personal – Memorable – Ever Changing
Training
Communication
Brand Positioning
Merchandising
Standards of Operation
Image & Environment
Targeted Menu Mix
Education and Healthcare
Business, Sports and Entertainment
International
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Refreshment Services
Equipment
Environment
Solutions
Technology
Complete Breaktime Experience
Service
Brands
Business, Sports and Entertainment
Education and Healthcare
International
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Refreshment Services –National Account Management
Most experienced national refreshments company
Provide combined office coffee and vending
Client Benefits with ARAMARK:
Dedicated ARAMARK National Account Manager Most comprehensive refreshments product line Centralized billing and reporting
RefreshTECH
World class service culture
Business, Sports and Entertainment
Education and Healthcare
International
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Corrections
Opportunity
1,200 state facilities
–$ 1.5 billion food, $900 million commissary
– 80% unconverted
3,100 county facilities
–$ 1 billion food, $600 million commissary
– Commissary and property room management serve as base business build-outs
Business, Sports and Entertainment
Education and Healthcare
International
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Corrections Scan
Trend
State systems strive to control costs & improve service levels
County budgets continue to tighten
Inmate populations continue to grow modestly
ARAMARK Implication
Focus on state system conversion. “OpEx” model insures compliance.
Assist self-op counties in taking a “second look” at contracting. Offer efficient operation of commissary and property rooms.
New product and service offerings to spur base business growth. Build commissary check average through marketing programs.
Business, Sports and Entertainment
Education and Healthcare
International
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Growth Strategy – Corrections
Continued focus on state systems Conversion of remaining county programs Commissary focus Property room add-ons to existing food/commissary accounts
Business, Sports and Entertainment
Education and Healthcare
International
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Sports & Entertainment
Stadiums & Arenas Cultural Attractions, Convention Centers & Parks
Opportunity – Sports
Exceeds $8 billion food & retail
Major league professional sports venues
Baseball, Football, Basketball, Hockey
Top tier minor league venues
Baseball
Emerging professional sports leagues
Indoor lacrosse
Indoor soccer
Arena League Football
Amphitheatres over 5,000 seats
Business, Sports and Entertainment
Education and Healthcare
International
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Pro Partnership Roster –Stadiums & Arenas
Business, Sports and Entertainment
Education and Healthcare
International
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Opportunity- Convention Centers, Parks and Cultural Attractions
Exceeds $6 billion food & retail
Serves 5 of the “Big Ten” convention centers
Las Vegas, New Orleans, Philadelphia, Anaheim, Los Angeles
Parks
Lake Powell, Denali, Lake Tahoe
Day parks/cultural attractions
Ellis Island, Hearst Castle, Baltimore Science Center
Business, Sports and Entertainment
Education and Healthcare
International
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Sports & Entertainment Scan
Trend
Major Leagues create a better fan experience
Increasing use of customer facing technology
Minor leagues seek to emulate the fan experience created by the major leagues
Increasing demand for trade show and professional association events
Tourism returning after 9/11
ARAMARK Implication
Unique offerings by venue. Utilize local sports celebrity into brand offerings.
Expand use of handheld technology.
Increase focus on minor league teams—70% unconverted.
Marketing ARAMARK operated venues with client organizations. Additional opportunity for concession sales.
Base business growth through increased customer counts at lodging and day parks.
Business, Sports and Entertainment
Education and Healthcare
International
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Customer Facing Technology
Fan
Experience Enhance
Demonstrate Innovation
RecognizeFans’
Valuable
‘Most
Per
Capita Increase
Spend
Business, Sports and Entertainment
Education and Healthcare
International
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Improve the Fan Interaction
Cashless
Ease of use for families
Ease of use for client entertainment
Proven higher spend
Improves speed of service
Business, Sports and Entertainment
Education and Healthcare
International
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Spend Comparison: Per Capita
2x
Game 6
General
Concessions
Game 6
Club Level
Concessions
Game 6
Diamond Club
Business, Sports and Entertainment
Education and Healthcare
International
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Case Study:
Adding Value to S&E Clients
Per Capita Spending At Fenway Park
9.4% .
9.0% .
Yawkey Way
Concourse,
Rt Field Restaurant
14.0% .
13.9% .
2000 2001 2002 2003 2004
Business, Sports and Entertainment
Education and Healthcare
International
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Jack Donovan
President
ARAMARK BUSINESS, SPORTS AND ENTERTAINMENT