Exhibit 99.6
Thomas Vozzo
President
ARAMARK
UNIFORM AND CAREER APPAREL (AUCA)
AUCA Model
Workwear, Image Apparel Mass Personalization / Design Managed Account Programs Quick Service Restaurant Leader Healthcare
Uniform Rental / Lease/ Direct Purchase Dust Control Clean Room Nationwide Network
Public Safety Equipment / Supplies Apparel Accessories Managed Account Programs
Sourcing, Manufacturing, Distribution
Business, Sports
and Entertainment
Education and Healthcare
International
Uniforms
2
Active Customers
Over 800,000 Active Business Customers
170,000
300,000
* Year end 2004
350,000
WearGuard Galls Rental
Business, Sports and Entertainment
Education and Healthcare
International
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3
Nationwide Service Network
Business, Sports and Entertainment
Education and Healthcare
International
Uniforms
4
Financial Overview
Sales & Operating Income
2004 Sales: $1.5 billion
30%
70%
2004 Operating Income: $136 million
15%
85%
Rental Direct Marketing
Business, Sports and Entertainment
Education and Healthcare
International
Uniforms
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Size of Opportunity
Current $12-13 Billion
Potential $30 Billion
Uniform Rental
Uniform Sales
Ancillary Services
Uniform Rental
Uniform Sales
Ancillary Services
Source: Analyst reports
Business, Sports and Entertainment
Education and Healthcare
International
Uniforms
6
Addressing Customer Needs
Customer Requirements:
The “right” program for each customer Reliable service delivery Excellent customer service Good value
Key ARAMARK Capabilities:
Product Authority Service Excellence
Business, Sports and Entertainment
Education and
Healthcare
International
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Delivering Product Authority
Over 150,000 SKUs in stock Apparel for all professions Best product guarantee 500+ new products/year
Business, Sports and Entertainment
Education and Healthcare
International
Uniforms
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Delivering Product Authority
Business, Sports and Entertainment
Education and Healthcare
International
Uniforms
9
Delivering Service Excellence
Highly reliable rental delivery network Nationwide consistent service standards Extensive personalization capability World class direct sale fulfillment
Business, Sports and Entertainment
Education and Healthcare
International
Uniforms
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Delivering Service Excellence
Rental Customer Satisfaction Measurement
Independent research firm 67,000 surveys per year All national account locations
Customer Retention
94% 93% 92% 91% 90%
92%
92%
93%
FY02 FY03 FY04
Business, Sports and Entertainment
Education and Healthcare
International
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Delivering Service Excellence
Qualifying Criteria
Minimum 95% retention
“Top 10%” route sales performance
– Abide by ARAMARK’s Mission Statement and Guiding Principles YTD results up significantly
Business, Sports and Entertainment
Education and Healthcare
International
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Delivering Service Excellence
Direct Sale
95% orders shipped same day 100% satisfaction guarantee Pack-by-wearer service Teams assigned to specific customers
On-time Delivery vs. Promise
95% 95% 94% 94% 93% 93% 92%
93%
94%
95%
2003 2004 2005
Business, Sports and Entertainment
Education and Healthcare
International
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Delivering Service Excellence
National Coverage of Distribution Centers
= Reno, NV = Salem, VA = Lexington, KY = Lawrenceville = Hanover, MA = Norwell, MA = Decatur, IL
Business, Sports and Entertainment
Education and Healthcare
International
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Value Creation –
Transforming the Business
Sales Excellence
Margin Expansion
Business, Sports and Entertainment
Education and Healthcare
International
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Sales Excellence—Rental
Shift to a Sales Driven
Organization
30% increase in headcount
20% increase in productivity
Programs launched to improve hiring, on-boarding, training and retention
Improved sales tools
Rewards and recognition programs
Sales |
| as a career path |
Organic Growth
%
5 4 3 2 1 0
0% 0% 0%
3% |
| 3% |
4%
5% |
| 5% |
Q3 ‘03 Q4 ‘03 Q1 ‘04 Q2 ‘04 Q3 ‘04 Q4 ‘04 Q1 ‘05 Q2 ‘05
Business, Sports and Entertainment
Education and Healthcare
International
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Focus on Growing Sectors
Specialty Sector Growth
Program Development
Dedicated marketing resources
Specialized sales approach
Targeted communication programs
Key Sectors
Flame Resistant
Cleanroom
Automotive
Law Enforcement Agencies
Healthcare
Quick |
| Service Restaurants |
Business, Sports and Entertainment
Education and Healthcare
International
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Drivers of Margin Expansion
Merchandise
Higher |
| utilization of self-manufactured garments |
Worldwide sourcing to lower product cost
Plant and Operations
Automation |
| of plants to reduce labor costs |
Improved utility utilization
Delivery and Distribution
Route |
| optimization to reduce hours and fuel consumption |
New West Coast distribution center will reduce freight costs
Labor
Shared |
| services of back office functions to streamline organization |
Improved safety programs will reduce insurance costs
Business Processes
Further |
| standardization to improve operational efficiency and accountability (“Customer Connect”) |
Business, Sports and Entertainment
Education and Healthcare
International
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Margin Expansion –Customer Connect
Business, Sports and Entertainment
Education and Healthcare
International
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Margin Expansion –Customer Connect
Handheld
Route Accounting
Shared Services
Benefits
Eliminates paperwork/saves route time Eliminates order entry errors Centralized pricing application
One database – all businesses Regional, multi-location, and national accounts support enhanced Central billing functionality
Improved cash flow Staff consolidation Expanded service hours
Business, Sports and Entertainment
Education and Healthcare
International
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Business, Sports and Entertainment
Education and Healthcare
International
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21
Questions and Answers