Exhibit 10.57.2
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
AHCA CONTRACT NO. FA904
AMENDMENT NO. 2
THIS CONTRACT, entered into between the STATE OF FLORIDA, AGENCY FOR HEALTH CARE ADMINISTRATION, hereinafter referred to as the "Agency" and WELLCARE OF FLORIDA, INC. D/B/A STAYWELL HEALTH PLAN OF FLORIDA, hereinafter referred to as the "Vendor" or "Health Plan", is hereby amended as follows:
1. | Attachment I, Scope of Services, Capitated Health Plans, Section B. Population(s) to be Served, Item 1., the third paragraph is hereby amended to now read as follows: |
** | Enrolled in an Agency-authorized specialty plan for children with chronic conditions and screened by the Florida Department of Health as clinically eligible for Children's Medical Services using an Agency-approved screening tool as specified in Attachment II, Section III, Eligibility and Enrollment, Exhibit 3. |
2. | Attachment I, Scope of Services, Capitated Health Plans, Section F., Applicable Exhibits, Table 9, Applicable Exhibits, is hereby deleted in its entirety and replaced with the following: |
Table 9-A Revised Applicable Exhibits |
| | | Specialty Plan for Recipients Living with HIV/AIDS Reform | Fee- for- Service PSN Non- Reform | | | | Specialty Plan for Children with Chronic Conditions Reform | HMO Non- Reform with Frail/ Elderly Program |
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AHCA Contract No. FA904, Amendment No. 2, Page 1 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
Table 9-A Revised Applicable Exhibits |
| | | Specialty Plan for Recipients Living with HIV/AIDS Reform | | | | | Specialty Plan for Children with Chronic Conditions Reform | HMO Non- Reform with Frail/ Elderly Program |
| X | N/A | X | N/A | N/A | X | X | N/A | N/A |
| N/A | X | N/A | N/A | X | N/A | N/A | N/A | X |
| N/A | N/A | N/A | X | N/A | X | N/A | X | N/A |
| N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| X | X | X | X | X | X | X | X | X |
| X | X | X | X | X | X | X | X | X |
* Plans offering certain optional coverage also will have additional language in the exhibits as follows: Exhibits 3, 4, 5, 8 and 13 -Frail/Elderly Program; Exhibit 5 - dental and transportation. Safety net hospital-based PSNs will have additional language in the exhibits as follows: - Exhibit 13 - Method of Payment.
3. | Effective November 1, 2009, Attachment I, Scope of Services, Capitated Health Plans, is hereby amended to include Exhibit 2-NR-A, Medicaid Non-Reform HMO Capitation Rates, Effective November 1, 2009 - August 31, 2012, attached hereto and made a part of this Contract. All references to Exhibit 2-NR, Medicaid Non-Reform HMO Capitation Rates, September 1, 2009 - August 31, 2010, shall hereinafter also refer to Exhibit 2-NR-A, as appropriate. |
4. | Attachment II, Core Contract Provisions, Section I, Definitions and Acronyms, Item A., Definitions, the following definitions are hereby amended to now read as follows: |
Catastrophic Component Threshold - (Capitated Reform Health Plans in counties where no HMO is present, Reform FFS PSNs, and the Specialty Plan for Children with Chronic Conditions only) - The point at which the cost of covered services, based on Medicaid fee-for-service payment levels, reaches $50,000 for an enrollee in a Contract year. For a Health Plan that accepts the comprehensive capitation rate only, the Agency begins reimbursing the Health Plan for the cost of covered services received by the enrollee for the remainder of the Contract year. This reimbursement is based on a percentage of Medicaid fee-for-service payment levels.
Comprehensive Component - (Capitated Reform Health Plans in counties where no HMOs are present, Reform FFS PSNs, and the Specialty Plan for Children with Chronic Conditions only) - The amount of financial risk assumed by a Health Plan to provide covered service up to $50,000 per enrollee based on Medicaid fee-for-service payment levels.
Contested Claim - (FFS PSNs and the Specialty Plan for Children with Chronic Conditions only) - A claim that has not been authorized and forwarded to the Medicaid fiscal agent by the Health Plan because it has a material defect or impropriety.
Federally Qualified Health Center (FQHC) - An entity that is receiving a grant under section 330 of the Public Health Service Act, as amended. (Also see Section 1905(I)(2)(B) of the Social Security Act.) FQHCs provide primary health care and related diagnostic services and may provide dental, optometric, podiatry, chiropractic and behavioral health services.
Share of Cost-Savings - (FFS PSNs and the Specialty Plan for Children with Chronic Conditions only) -Potential payment to the Health Plan when amount of the savings pool exceeds the administrative allocation to the Health Plan as determined through a reconciliation process.
AHCA Contract No. FA904, Amendment No. 2, Page 2 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
5. | Attachment II, Core Contract Provisions, Section I, Definitions and Acronyms, Item B., Acronyms, the following acronym is hereby amended to now read as follows: |
APD — Agency for Persons with Disabilities
6. | Attachment II, Core Contract Provisions, Section II, General Overview, Item D., General Responsibilities of the Health Plan, sub-item 1., the first sentence is hereby amended to now read as follows: |
The Health Plan shall comply with all provisions of this Contract, including all attachments, applicable exhibits, Health Plan Report Guide (Report Guide) requirements and any amendments and shall act in good faith in the performance of the Contract provisions.
7. | Attachment II, Core Contract Provisions, Section III, Eligibility and Enrollment, Item B., Enrollment, sub-item 3.c.(3), the third sentence is hereby amended to now read as follows: |
(Special provisions apply to fee-for-service PSNs and the Specialty Plan for Children with Chronic Conditions; see Exhibit 3.)
8. | Attachment II, Core Contract Provisions, Section III, Eligibility and Enrollment, Item B., Enrollment, sub-item 3.c.(8) is hereby amended to now read as follows: |
| (8) | If the unborn activation process is properly completed by the FFS PSN and the Specialty Plan for Children with Chronic Conditions, the newborn will be enrolled using the process in Attachment II, Exhibit 3. |
9. | Attachment II, Core Contract Provisions, Section IV, Enrollee Services, Community Outreach and Marketing, Item A., Enrollee Services, sub-item 1.c. is hereby amended to now read as follows: |
| c. | The Health Plan shall mail all enrollee materials to the enrollee's payee address provided by the Agency on the Health Plan's monthly enrollment file. Mailing envelopes for enrollee materials shall contain a request for address correction. When enrollee materials are returned to the Health Plan as undeliverable, the Health Plan shall remail the materials to the enrollee residence address provided by the Agency if that address is different from the payee address. The Health Plan shall use and maintain in a file a record of all of the following methods to contact the enrollee: |
(1) | Routine checks of the Agency enrollment reports for changes of address and/or presence of the enrollee's residence address, maintaining a record of returned mail and attempts to remail to either a new payee address or residence address as provided by the Agency; |
(2) | Telephone contact at the number obtained from Agency enrollment reports, the local telephone directory, directory assistance, city directory, or other directory; and |
(3) | Routine checks (at least once a month for the first three (3) months of enrollment) on services or claims authorized or denied by the Health Plan to determine if the enrollee has received services, and to locate updated address and telephone number information. |
10. | Attachment II, Core Contract Provisions, Section IV, Enrollee Services, Community Outreach and Marketing, Item A., Enrollee Services, sub-item 7.d. is hereby amended to include the following: |
If the Health Plan uses the Medicaid fee-for-service pharmacy network as its pharmacy network, the provider directory shall include a statement to this effect.
11. | Attachment II, Core Contract Provisions, Section IV, Enrollee Services, Community Outreach and Marketing, Item A., Enrollee Services, sub-item 15., Enhanced Services is hereby deleted in its entirety and replaced as follows: |
AHCA Contract No. FA904, Amendment No. 2, Page 3 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
15. Enhanced Benefits Program (Reform Only; See Attachment II, Exhibit 4)
12. | Attachment II, Core Contract Provisions, Section V, Covered Services, Item F., Moral or Religious Objections, sub-item 1. is hereby amended to now read as follows: |
| 1. BMHC within one-hundred and twenty (120) calendar days before implementing the policy with respect to any service; and |
13. | Attachment II, Core Contract Provisions, Section V, Covered Services, Item H., Coverage Provisions, sub-item 1., Requirements, the first sentence is hereby amended to now read as follows: |
The Health Plan shall provide the services listed in Section V in accordance with the provisions herein, and in accordance with the Florida Medicaid Coverage and Limitations Handbooks and the Florida Medicaid State Plan unless, for Reform HMOs, a customized benefit package is certified in the benefit grid in Attachment I.
14. | Attachment II, Core Contract Provisions, Section V, Covered Services, Item H., Coverage Provisions, is hereby amended to include sub-item 10.a.(11) as follows: |
(11) | The Health Plan shall report quarterly to BMHC, within thirty (30) calendar days after the end of the quarter being reported, the Health Plan's complete listing of all Medicaid enrollees discharged from inpatient hospitalization, using the format provided in the Health Plan Report Guide referenced in Attachment II, Section XII, Reporting Requirements. |
15. | Attachment II, Core Contract Provisions, Section V, Covered Services, Item H., Coverage Provisions, sub-item 14.e. is hereby amended to now read as follows: |
e. | Submit an attestation with accompanying documentation annually, by October 1 of each Contract year, to BMHC that the Health Plan has advised its providers to enroll in the VFC program. The Agency may waive this requirement in writing if the Health Plan provides documentation to BMHC that the Health Plan is enrolled in the VFC program; |
16. | Attachment II, Core Contract Provisions, Section V, Covered Services, Item H., Coverage Provisions, is hereby amended to include sub-item 16.k. as follows: |
k. | Capitated Health Plans covering Reform populations shall submit a complete pharmacy drug list to the Agency's Reform choice counseling vendor annually by December 1, using the format provided in the Health Plan Report Guide referenced in Attachment II, Section XII, Reporting Requirements. |
17. | Attachment II, Core Contract Provisions, Section VII, Provider Network, Item C, Network Changes, sub-item 6. is hereby amended to now read as follows: |
6. | The Health Plan shall notify BMHC of any new network providers by the fifteenth (15th) of the month following execution of the provider agreement and terminated providers by the fifteenth (15th) of the month following the report month using the format provided in the Health Plan Report Guide referenced in Attachment II, Section XII, Reporting Requirements. |
18. | Attachment II, Core Contract Provisions, Section VII, Provider Network, Item E., Provider Termination, sub-item 3., the second sentence is hereby deleted in its entirety. |
19. | Attachment II, Core Contract Provisions, Section IX, Grievance System, Item ��E., Resolution and Notification, sub-item 7.c. is hereby amended to now read as follows: |
AHCA Contract No. FA904, Amendment No. 2, Page 4 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
c. | The right to appeal an adverse decision on an appeal to the Subscriber Assistance Program (SAP) for HMOs or the Beneficiary Assistance Program (BAP) for PSNs, including how to initiate such a review and the following: |
| (1) | Before filing with the SAP or BAP, the enrollee must complete the Health Plan's appeal process; |
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| (2) | The enrollee must submit the appeal to the SAP or BAP within one (1) year after receipt of the final decision letter from the Health Plan; |
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| (3) | Neither the SAP nor the BAP will consider an appeal that has already been to a Medicaid Fair Hearing; |
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| (4) | The address and toll-free telephone numbers of the SAP/BAP: |
| Agency for Health Care Administration Subscriber Assistance Program / Beneficiary Assistance Program Tallahassee, Florida 32308 (850) 921-5458 (888) 419-3456 (toll-free) |
20. | Attachment II, Core Contract Provisions, Section XI, Information Management and Systems, Item D., Systems Availability, Performance and Problem Management Requirements, sub-item 8.a. is hereby amended to include the following: |
If the approved plan is unchanged from the previous year, the Health Plan shall submit a certification to BMHC that the prior year's plan is still in place annually by April 30th of each Contract year. Changes in the plan are due to BMHC within ten (10) business days after the change.
21. | Attachment II, Core Contract Provisions, Section XII, Reporting Requirements, Item A., Health Plan Reporting Requirements, Table 1, Summary of Reporting Requirements, is hereby deleted in its entirety and replaced with the following Table 1-A, Revised Summary of Reporting Requirements. All references in the Contract to Table 1 shall hereinafter refer to Table 1-A. |
REVISED SUMMARY OF REPORTING REQUIREMENTS
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| | | Monthly, fifteen (15) calendar days after the end of the reporting month in which claims reach $450,000 in enrollee costs | HSDContract Manager once $450,000 is reached, and to BMHC that initial month and monthly thereafter through end of state fiscal year |
AHCA Contract No. FA904, Amendment No. 2, Page 5 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
| | | | |
| Newborn Enrollment Report | NR FFS PSN; Ref FFS PSN; CCC | | |
| Involuntary Disenrollment Report | Ref HMO; Ref FFS PSN; Ref Cap PSN; CCC; HIV/AIDS | Monthly, first Thursday of month | |
| Redetermination Notice Summary Report | All Plans that participate per Attachment I | Quarterly, forty-five (45) calendar days after end of reporting quarter | |
| Community Outreach Health Fairs/Public Events Notification | | Monthly, no later than 20th calendar day of month before event month; amendments two (2) weeks before event | |
| Community Outreach Representative Report | | Two (2) weeks before activity Quarterly, forty-five (45) calendar days after end of reporting quarter | |
| | Ref HMO; Ref FFS PSN; Ref Cap PSN; CCC; HIV/AIDS | Monthly, ten (10) calendar days after end of reporting month | |
| Customized Benefit Notifications Report | | Monthly, fifteen (15) calendar days after end of reporting month | |
| CHCUP (CMS-416) & FL 60% Screening (Child Health Check Up report) | | Annually, unaudited by January 15th for prior federal fiscal year; Annually, audited report by October 1st | |
AHCA Contract No. FA904, Amendment No. 2, Page 6 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
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| Inpatient Discharge Report | NR Ref HMO; NR Cap PSN; Ref HMO; Ref Cap PSN; HIV/AIDS | Quarterly, thirty (30) calendar days after end of reporting quarter | |
| Hernandez Settlement Ombudsman Log | NR HMO; NR FFS PSN*; NR Cap PSN; Ref HMO; Ref FFS PSN*; Ref Cap PSN; CCC*; HIV/AIDS * If the FFS Health Plan has authorization requirements for prescribed drug services | Quarterly, fifteen (15) calendar days after end of reporting quarter | |
| Hernandez Settlement Agreement Survey | NR HMO; NR FFS PSN*; NR Cap PSN; Ref HMO; Ref FFS PSN*; Ref Cap PSN; CCC*; HIV/AIDS * If the FFS Health Plan has authorization requirements for prescribed drug services | | |
| Quarterly Pharmacy (RX Quarterly) Encounter Data Submissions | NR HMO; NR Cap PSN; Ref HMO; Ref Cap PSN; HIV/AIDS | (30) calendar days after end of reporting quarter | |
| Behavioral Health - Pharmacy Encounter Data Report | NR HMO; Ref HMO; Ref Cap PSN; HIV/AIDS | Quarterly, forty-five (45) calendar days after end of reporting quarter | |
AHCA Contract No. FA904, Amendment No. 2, Page 7 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
| | | | |
| | Ref HMO; Ref Cap PSN; HIV/AIDS | | |
| Behavioral Health Annual 80/20 Expenditure Report | | | |
| Behavioral Health Critical Incident Report -Individual | NR HMO; Ref-HMO; Ref. FFS PSN; Ref Cap. PSN; CCC; HIV/AIDS | Immediately, no later than twenty-four (24) hoursafter occurrence or knowledge of incident | |
| Behavioral Health Critical Incident Report -Summary | NR HMO; Ref HMO; Ref FFS PSN; Ref Cap PSN; CCC; HIV/AIDS | | |
| Behavioral Health - Required Staff/Providers Report | NR HMO; Ref HMO; Ref FFS PSN; Ref Cap PSN; CCC; HIV/AIDS | Quarterly, forty-five (45) calendar days after end ofreporting quarter for Health Plans operating less than one (1) year; Annually, by August 15th, for all other Health Plans | |
| Behavioral Health -FARS/CFARS | NR HMO Ref HMO; Ref FFS PSN; Ref Cap PSN; CCC; HIV/AIDS | Semi-Annually, August 15th and February 15th | |
| Behavioral Health -Enrollee Satisfaction Survey Summary | NR HMO; Ref HMO; Ref FFS PSN; Ref Cap PSN; CCC; HIV/AIDS | | BMHC behavioral health analyst |
| Behavioral Health -Stakeholders' Satisfaction Survey - Summary | NR HMO; Ref HMO; Ref FFS PSN; Ref Cap PSN; CCC; HIV/AIDS | | |
AHCA Contract No. FA904, Amendment No. 2, Page 8 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
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| Behavioral Health -Encounter Data Report | NR HMO; Ref HMO; Ref Cap PSN; HIV/AIDS | Quarterly, forty-five (45) calendar daysafter end of reporting quarter | |
| | | Monthly, first Thursday of month (optional weekly submissions each Thursday for remainder of month) | AHCA Choice Counseling Vendor for Reform; For non-Reform, to Medicaid fiscal agent and BMHC |
| Provider Termination and New Provider Notification Report | | Summary of new and terminated providers due monthly, by the fifteenth (15th) calendar day of the month following the reportinq month | |
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| Cultural Competency Plan (and Annual Evaluation) | | | |
Section VIII and Exhibit 5 | | | | |
| Complaints, Grievance, and Appeals Report | | Quarterly, fifteen (15) calendar days after end of quarter | |
| MPI - Quarterly Fraud & Abuse Activity Report | | Quarterly, fifteen (15) calendar days after the end of reporting quarter | |
| MPI - Suspected/ Confirmed Fraud & Abuse Reporting | | Within fifteen (15) calendar days of detection | |
AHCA Contract No. FA904, Amendment No. 2, Page 9 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
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| Claims Aging Report & Supplemental Filing Report | | Quarterly, forty-five (45) calendar days after end of reporting quarter; supplemental filing - one- hundred and five (105) calendar days after end of reporting quarter | |
| Medicaid Reform Supplemental HIV/AIDS Report | Ref HMO; Ref FFS PSN; Ref Cap PSN; CCC; HIV/AIDS | | |
| Catastrophic Component Threshold Report | Ref HMO; Ref FFS PSN; Ref Cap PSN; CCC per Attachment I | Monthly, fifteen (15) calendar days after end of reporting month | |
| Insolvency Protection Multiple Signatures Agreement Form | NR HMO; NR Cap PSN; Ref HMO; Ref Cap PSN; HIV/AIDS | Thirty (30) calendar days | |
| Audited Annual and Unaudited Quarterly Financial Reports | | Audited -Annually by April 1st for calendar year; Unaudited -Quarterly, forty-five (45) calendar days after end of reporting quarter | |
Section XVI, 0. and Section XVI, W. | Minority Participation Report | | Monthly, fifteen (15) calendar days after month being reported | |
NR HMO = Non-Reform health maintenance organization, includes Health Plans covering
Frail/Elderly Program services as specified in Attachment I
Ref HMO = Reform health maintenance organization
Ref Cap PSN = Reform capitated provider service network
Ref FFS PSN = Reform Fee-for-Service Provider Service Network
NR Cap PSN = Non-Reform Capitated Provider Service Network
NR FFS PSN = Non-Reform Fee-for-Service Provider Service Network
CCC = Specialty plan for children with chronic conditions
HIV/AIDS = Specialty plan for recipients living with HIV/AIDS
AHCA Contract No. FA904, Amendment No. 2, Page 10 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
22. | Attachment II, Core Contract Provisions, Section XII, Reporting Requirements, Item A., Health Plan Reporting Requirements, Table 2, Summary of Submission Requirements, is hereby deleted in its entirety and replaced with the following Table 2-A, Revised Summary of Submission Requirements. All references in the Contract to Table 2 shall hereinafter refer to Table 2-A. |
REVISED SUMMARY OF SUBMISSION REQUIREMENTS
2. Other Health Plan submissions (not in Table 1-A) required by the Agency are as follows:
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Attachment I, Section B., Item 3.a. | Increase in enrollment levels | Capitated Health Plans; FFS PSNs; CCC | | |
Attachment I, Section D., Item 3.b. | Changes to optional or expanded services | | | |
Attachment I, Section D., Item 3.c. | Changes to optional or expanded services | | | |
Subsequent references are to Attachment II and its Exhibits |
| Policies, procedures, model provider agreements & amendments, subcontracts, All materials related to Contract for distribution to enrollees, providers, public | | Before beginning use; whenever changes occur | |
| | | Forty-five (45) calendar days before effective date | |
| Written notice of change to enrollees | | Thirty (30) calendar days before effective date | Enrollees affected by change |
| Enrollee materials, PDL, provider & enrollee handbooks | | Available on Health Plan's web site without log-in | |
Section III, Item B.3.c.(l) | | | | |
Section III, Item B.3.c.(3) | | | Presentation for delivery | |
AHCA Contract No. FA904, Amendment No. 2, Page 11 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
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| Birth information if nounborn activation | | | |
| Involuntarydisenrollment request | | Forty-five (45)calendar days before effective date | |
| Notice that HealthPlan is requesting disenrollment in next Contract month | | | |
| Notice ofreinstatement of enrollee | | By 1st calendar dayof month after learning of reinstatement or within five (5) calendar days from receipt of enrollment file, whichever is later | |
Section IV,Item A.2.a.and Item A.6.a.(17); Section VIII, | How to get HealthPlan information inalternative formats | | Include in culturalcompetency planand enrolleehandbook, andupon request | Enrollees &potential enrollees |
| Right to getinformation about Health Plan | | | |
| Provider directoryonline file | | Update monthly &submit attestation | |
| | | Within thirty (30)days of enrollment notify about pregnancy screening | |
| Enrollees more than 2months behind in periodicity screening | | | Enrollees whomeet criteria |
| Toll-free help lineperformance standards | | Get approvalbefore beginning operation | |
Section IV,Item A.12.and ItemA.,6.a.(17); Section VIII, | How to accesstranslation services | | | |
| | | Get approvalbefore offering | |
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AHCA Contract No. FA904, Amendment No. 2, Page 12 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
| | | | |
| Notice of change inparticipation in redetermination notices | | If change inparticipation, annually, by June 1st | |
| Redeterminationpolicies & procedures | | | |
| Notice in writing todiscontinue Medicaidredetermination date data use | | Thirty (30)calendar daysbefore stopping | |
| Member servicesphone script responding to community outreach calls and outreach materials | | | |
| In case of forcemajeure, notice of participation in health fair or other public event | | | |
| Report of staff orcommunity outreach rep. violations | | Within fifteen (15)calendar days of knowledge | |
| Written details ofexpanded services | | | |
| Decision to not offer aservice on moral/religious grounds | | One-hundred andtwenty (120) calendar days before implementation Thirty (30) calendar days before implementation | |
| UNOS form &disenrollment requestfor specified transplants | | | |
| Attestation that theHealth Plan has advised providers to enroll in VFC program | | | |
| | | Annually, byOctober 1st. Thirty (30) calendar days written notice of change. | BMHC and Bureauof MedicaidPharmacy Services |
AHCA Contract No. FA904, Amendment No. 2, Page 13 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
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| Capacity to providecovered services | | | |
| Request for initial orexpansion review | | When requestinginitial enrollment or expansion into a county. | |
| Compliance withaccess requirements following significant changes in service area or new populations | | | |
| Significant networkchanges | | Within seven (7)business days | |
| | | Within fifteen (15)calendar days of knowledge. A copy of the enrollee notice for terminated providers is due no more than fifteen (15) calendar days after receipt of the PCP termination notice. | |
| Waiver of provideragreement indemnifying clause | | | |
| Notice of terminatedproviders due to imminent danger/impairment | | | |
| Termination orsuspension of providers; for "forcause" terminations,include reasons fortermination | | Sixty (60) calendardays beforeterminationeffective date | |
| Written QualityImprovement Plan | | Within thirty (30)calendar days of initial Contract execution; Thereafter, Annually by April 1st | |
| Measurement periodsand methodologies | | Any new PIPsbefore initiation | |
AHCA Contract No. FA904, Amendment No. 2, Page 14 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
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| Proposal for eachplanned PIP | | Ninety (90)calendar days afterContract execution; Thereafter, Annually by June 1st | |
| Performance measuredata and auditorcertification | | | |
| Performance measureaction plan | | Within thirty (30)calendar days ofdetermination of unacceptable performance | |
| Written strategies formedical record review | | | |
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| | | Thirty (30)calendar days before effective date | |
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| | | Five (5) businessdays of any change | |
| | | Before designatingduties of any other position | |
| Reform and non-Reform historical encounter data for all typical and atypical services | | According toAgency-approved schedules and no later than 10/31/09 | |
| Encounter data for alltypical and atypicalservices | | Within sixty (60)calendar daysfollowing end of month in which Health Plan paid claims for services, and as specified in MEDS Companion Guide | |
| Fraud & abusecompliance plan & policies & procedures | | | |
| Any problem thatthreatens system performance | | | |
AHCA Contract No. FA904, Amendment No. 2, Page 15 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
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| Business Continuity-Disaster Recovery Plan | | Before beginning operation and certification if plan is unchanged by April 30 annually thereafter; Changes within ten (10) business days of change | |
| | | Ninety (90) calendar days before change | |
Section XIV, Item A.l.(a.) | | | Within ten (10) business days of notice of violation or non-compliance with Contract | Agency Bureau sending violation notice |
Section XIV, Item A.l.(b) | Performance measure action plan | | Within thirty (30) calendar days of notice of failure to meet a performance standard | Agency Bureau sending violation notice |
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| | | Written description before use | |
| Third party coverage identified | | | Medicaid Third Party Liability Vendor |
| Proof of fidelity bond coverage | | Within sixty (60) calendar days of Contract execution & before delivering health care | |
| Request for Assignment or Transfer of Contract in approved merger/acquisition | | Ninety (90) days before effective date | |
| Use of "Medicaid" or "AHCA" | | | |
| All subcontracts for Agency approval | | | |
| Subcontract monitoring schedule | | | |
| Ownership & management disclosure forms | | With initial application; and then annually by September 1 | HSD - for initial application; BMHC & HSD for annual |
AHCA Contract No. FA904, Amendment No. 2, Page 16 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
| | | | |
| Changes in ownership & control | | Within five (5) calendar days of knowledge & sixty (60) days before effective date | |
| Fingerprints for principals | | Before Contract execution; Thereafter, annually by September 1 | |
| Fingerprints of newly hired principals | | Within thirty (30) calendar days of hire date | |
| Information about offenses listed in 435.03 | | Within five (5) business days of knowledge | |
| Corrective action plan related to principals committing offenses under 435.03 | | As prescribed by the Agency | |
| General insurance policy declaration pages | | | |
| Workers' compensation insurance declaration page | | | |
| Emergency Management Plan | | Before beginning operation and by May 31 annually thereafter | |
Exhibit 2, Section II, Item D.4.c. | Policies & procedures for screening for clinical eligibility & any changes to them | | | |
Exhibit 3, Section III, Item C.5. | | | Get template approved before use At least two (2) months before anticipated effective date of involuntary disenrollment | |
Exhibit 5, Section V, Item A.6. | Letters about exhaustion of benefits under customized benefit package | Reform capitated Health Plans | | |
AHCA Contract No. FA904, Amendment No. 2, Page 17 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
| | | |
Exhibit 5, Section V, Item H.20.g. | Transportation subcontract | NR HMO offering transportation; Reform Health Plans | | |
Exhibit 5, Section V, Item H.20.h. | Transportation policies & procedures | NR HMO offering transportation; Reform Health Plans | | |
Exhibit 5, Section V, Item H.20.i. | Transportation adverse incidents | NR HMO offering transportation; Reform Health Plans | Within two (2) business days of the occurrence | |
Exhibit 5, Section V, Item H.20.i | Transportation suspected fraud | NR HMO offering transportation; Reform Health Plans | Immediately upon identification | |
Exhibit 5, Section V, Item H.20.p. | | NR HMO offering transportation; Reform Health Plans | Annually report by July l | |
Exhibit 5, Section V, Item H.20.q. &r. | Attestation that Health Plan complies with transportation policies & procedures & drivers pass background checks & meet qualifications | NR HMO offering transportation; Reform Health Plans | | |
| Review & approval of behavioral health • services staff & subcontractors for licensure compliance | Reform Health Plans & NR HMOs | Before providing services | |
| Model agreement with community mental health centers | Reform Health Plans & NR HMOs | Before agreement is executed | |
| Denied appeals from providers for emergency services claims | Plans covering behavioral health | Within ten (10) calendar days after Health Plan's final denial | |
| Medical necessity criteria for community mental health services | Plans covering behavioral health | Before use and before changes implemented | |
| MBHO staff psychiatrist and model contracts for each specialty type | Plans covering behavioral health | | |
AHCA Contract No. FA904, Amendment No. 2, Page 18 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
| | | | |
| | Plans covering behavioral health | | |
| Schedule for administrative and program monitoring and clinical record review | Plans covering behavioral health | | |
Exhibit 8, Section VIII, Item B. 5. | Substitute disease management initiatives | | Within sixty (60) calendar days of Contract execution | |
Exhibit 8, Section VIII, Item A.3.f. | Provider satisfaction survey | | By end of 8th month of Contract | |
Exhibit 8, Section VIII, Item B.5.b. | Policies and procedures and program descriptions for each disease management program | | | |
Exhibit 8, Section VIII, Item B. 1. e. (5) | Caseload maximums for case managers | | Before providing services | |
Exhibit 10, Section X, Item C. 5. a. | | | Within ten (10) business days of discovery | |
Exhibit 15, Section XV, Item A. 1. a. | Plan for transition from FFS to prepaid capitated plan | | Last calendar day of 24th month of Health Plan's initial Reform operation | |
Exhibit 15, Section XV, Item A. 1. b. | Conversion application to capitated Health Plan | | By August 1 of 4th year of Reform operation | |
Exhibit 15, Section XV, Item I. | Proof of coverage for any non-government subcontractor | | Within sixty (60) calendar days of execution and before delivery of care | |
NR HMO = Non-Reform health maintenance organization, includes Health Plans covering
Frail/Elderly Program services as specified in Attachment I
Ref HMO = Reform health maintenance organization
Ref Cap PSN = Reform capitated provider service network
Ref FFS PSN = Reform Fee-for-Service Provider Service Network
NR Cap PSN = Non-Reform Capitated Provider Service Network
NR FFS PSN = Non-Reform Fee-for-Service Provider Service Network
CCC = Specialty plan for children with chronic conditions
HIV/AIDS = Specialty plan for recipients living with HIV/AIDS
23. | Attachment II, Core Contract Provisions, Section XIV, Sanctions, Item F., Notice of Sanction, sub-item 4. is hereby amended to now read as follows: |
AHCA Contract No. FA904, Amendment No. 2, Page 19 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
4. | For FFS PSNs and the Specialty Plan for Children with Chronic Conditions, the Agency reserves the right to withhold all or a portion of the Health Plan's monthly administrative allocation for any amount owed pursuant to this section. |
24. | Attachment II, Core Contract Provisions, Section XVI, Terms and Conditions, Item C, Assignment, sub-item 1., the second sentence is hereby amended to now read as follows: |
The entity requesting the assignment or transfer shall notify HSD of the request ninety (90) calendar days before the anticipated effective date.
25. | Attachment II, Core Contract Provisions, Section XVI, Terms and Conditions, Item O., Subcontracts, sub-item 1.c., the third sentence is hereby amended to now read as follows: |
The Health Plan shall provide a monthly Minority Participation Report (see Attachment II, Section XII, Reporting Requirements, Table 1), to BMHC and the HSD designated minority participation report contact, summarizing the business it does with minority subcontractors or vendors.
26. | Attachment II, Core Contract Provisions, Section XVI, Terms and Conditions, Item V., Ownership and Management Disclosure, sub-item 4.c. is hereby amended to now read as follows: |
c. | The Health Plan shall submit to the Agency Contract Manager complete sets of fingerprints of newly hired principals (officers, directors, agents, and managing employees) within thirty (30) calendar days of the hire date. |
27. | Attachment II, Core Contract Provisions, Section XVI, Terms and Conditions, Item BB., Emergency Management Plan, the first sentence is hereby amended to now read as follows: |
Before beginning operations and annually by May 31 of each Contract year, the Health Plan shall submit to BMHC for approval an emergency management plan specifying what actions the Health Plan shall conduct to ensure the ongoing provision of health services in a disaster or man-made emergency including, but not limited to, localized acts of nature, accidents, and technological and/or attack-related emergencies.
28. | Attachment II, Core Contract Provisions, Exhibit 5, Covered Services, Item 3, Non-Reform HMOs covering transportation as an optional service and Reform Health Plans, Section V, Covered Services, Item H., Coverage Provisions, sub-item 20.i. is hereby amended to now read as follows: |
i. | The Health Plan shall report within two (2) business days of the occurrence, in writing to BMHC, any transportation-related adverse or untoward incident (see s. 641.55, F.S.). The Health Plan shall also report, immediately upon identification, in writing to MPI, all instances of suspected enrollee or transportation services provider fraud or abuse. (As defined in s. 409.913, F.S. See also Attachment II, Section X, Administration and Management, on fraud and abuse.) |
29. | Attachment II, Core Contract Provisions, Exhibit 5, Covered Services, Item 6, Non-Reform HMOs covering transportation as an optional service and Reform Health Plans, Section V, Covered Services, Item H., Coverage Provisions, sub-item 20.p. is hereby amended to now read as follows: |
p. | The Health Plan shall submit data on transportation performance measures as defined by the Agency and as specified in the Agency's Performance Measures Specifications Manual. The Health Plan shall report on those measures to the Agency as specified in Attachment II, Section VIII, Quality Management, Item A., Quality Improvement, sub-item 3.c. and Attachment II, Section XII, Reporting Requirements, and the Health Plan Report Guide. |
30. | Attachment II, Core Contract Provisions, Exhibit 6, HMOs & Reform Health Plans, Behavioral Health Care, Item 1., Reform Health Plans and Non-Reform HMOs, sub-item K.4. is hereby amended to now read as follows: |
AHCA Contract No. FA904, Amendment No. 2, Page 20 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
4. The Health Plan shall submit the FARS/CFARS reports to BMHC semi-annually August 15th and February 15th, as required in Attachment II, Section XII, Reporting
Requirements, and the Health Plan Report Guide.
31. | Attachment II, Core Contract Provisions, Exhibit 6, HMOs and Reform Health Plans, Behavioral Health Care, Item 1., Reform Health Plans and Non-Reform HMOs, sub-item S., Behavioral Health Reporting Requirements is hereby amended to now read as follows: |
S. Behavioral Health Reporting Requirements
Additional behavioral health reporting requirements are listed below. Behavioral health reporting requirements are also listed in Attachment II, Section XII, Reporting Requirements, and must be submitted as required in Attachment II, Section XII, Reporting Requirements, and the Health Plan Report Guide.
1. | Behavioral Health Critical Incident Report - Individual - The Health Plan shall report the following events immediately, no later than twenty-four (24) hours after occurrence or knowledge of incident, to the BMHC behavioral health analyst and in accordance with Attachment II, Section XII, Reporting Requirements, and the Health Plan Report Guide. |
2. | Behavioral Health Critical Incident Report - Summary - The Health Plan shall submit to BMHC a summary of the previous calendar month's incidents regarding behavioral health critical incidents, involving Health Plan enrollees, by the 15th calendar day of every month, in accordance with Attachment II, Section XII, Reporting Requirements, and the Health Plan Report Guide. |
3. | Behavioral Health Encounter Data Report - The Health Plan shall submit to BMHC, quarterly within forty-five (45) calendar days of the end of the quarter being reported, an electronic representation of the Health Plan's complete listing of behavioral health services provided during the report period and in accordance with Attachment II, Section XII, Reporting Requirements, and the Health Plan Report Guide. |
4. | Behavioral Health Pharmacy Encounter Data Report - The Health Plan shall submit to BMHC quarterly, within forty-five (45) calendar days after the end of the quarter being reported, an accurate electronic representation of the Health Plan's complete listing of behavioral health prescription services administered during the quarter being reported and in accordance with Attachment II, Section XII, Reporting Requirements, and the Health Plan Report Guide. |
5. | Behavioral Health Required Staff/Providers Report - The Health Plan shall submit to BMHC the Behavioral Health Required Staff/Providers Report annually, by August 15. For Health Plans operating less than one (1) year, the Health Plan shall submit this report to BMHC quarterly, forty-five (45) days after the end of the quarter being reported. Submissions shall be submitted in accordance with Attachment II, Section XII, Reporting Requirements, and the Health Plan Report Guide. |
32. | Attachment II, Core Contract Provisions, Exhibit 10, Administration and Management, Item 1., All Capitated Health Plans, Section X, Administration and Management, Item C, Claims Payment, is hereby amended to include sub-item 7. as follows: |
7. | The Health Plan shall reimburse providers for Medicare deductibles and co-insurance payments for Medicare dually eligible members according to the lesser of the following: |
a. The rate negotiated with the provider; or
b. The reimbursement amount as stipulated in s. 409.908 F.S.
AHCA Contract No. FA904, Amendment No. 2, Page 21 of 22
WellCare of Florida, Inc. | Medicaid HMO Non-Reform Contract |
d/b/a Staywell Health Plan of Florida | |
Unless otherwise stated, this Amendment is effective upon execution by both parties or January 1, 2010, (whichever is later).
All provisions not in conflict with this Amendment are still in effect and are to be performed at the level specified in the Contract.
This Amendment, and all its attachments, are hereby made part of the Contract.
This Amendment cannot be executed unless all previous Amendments to this Contract have been fully executed.
IN WITNESS WHEREOF, the parties hereto have caused this twenty-seven (27) page Amendment (including all attachments) to be executed by their officials thereunto duly authorized.
WELLCARE OF FLORIDA, INC. D/B/A STAYWELL HEALTH PLAN OF FLORIDA | | STATE OF FLORIDA, AGENCY FOR HEALTH CARE ADMINISTRATION |
SIGNED BY: | /s/ Thomas L. Tran | | SIGNED BY: | /Illegible/ for | |
| | | | | |
NAME: | Thomas Tran | | NAME: | Thomas W. Arnold | |
| | | | | |
TITLE: | Chief Executive Officer | | TITLE: | Secretary | |
| | | | | |
DATE: | January 13, 2010 | | DATE: | 1-14-10 | |
List of Attachments/Exhibits included as part of this Amendment:
Specify Type | | Letter/ Number | | Description | |
Attachment I | | Exhibit 2-NR-A | | Medicaid Non-Reform HMO Capitation Rates, Effective November 1, 2009 - August 31, 2012 (5 Pages) | |
REMAINDER OF PAGE INTENTIONALLY LEFT BLANK
AHCA Contract No. FA904, Amendment No. 2, Page 22 of 22
ATTACHMENT I
EXHIBIT 2-NR-A
MEDICAID NON-REFORM HMO CAPITATION RATES
By Area , Age and Eligibility Category
Effective November 1, 2009 - August 31, 2012
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| | | | | | | | | | | AGE (6-13) | AGE (14-20) | | | | AGE (65-) | |
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General + Mental Health Rates: | | | | | | | | | | | | | | | | | |
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| BTHMO+2MO | | | | | | | | | | AGE (6-13) | AGE (14-20) | | | | AGE (65-) | AGE (65+) |
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AHCA Contract No. FA904, Attachment I, Exhibit 2-NR-A, Page 1 of 5
ATTACHMENT I
EXHIBIT 2-NR-A
MEDICAID NON-REFORM HMO CAPITATION RATES
By Area , Age and Eligibility Category
Effective November 1, 2009 -August 31, 2012
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| TANF | | | | | | | | | | | | | |
| BTHMO+2MO | | | AGE (6-13) | | | | | | | | AGE (6-13) | AGE (14-20) | | | | | |
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| + MH + Transportation Rates: | | | | | | | | | | | | | | | | | |
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| | | | | | | | | | | AGE (6-13) | AGE (14-20) | | | | AGE (65-) | |
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AHCA Contract No. FA904, Attachment I, Exhibit 2-NR-A, Page 2 of 5
ATTACHMENT I
EXHIBIT 2-NR-A
MEDICAID NON-REFORM HMO CAPITATION RATES
By Area , Age and Eligibility Category
Effective November 1, 2009 -August 31, 2012
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| | | | | | | | | | | AGE (6-13) | AGE (14-20) | AGE (21-54) | | | AGE (65-) | |
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General | + Dental Rates: | | | | | | | | | | | | | | | | | | |
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| TANF | | | | | | | | | | SSI-N | | | | | | 5SI-B | S5I-AB |
Area | BTHMO+2MO | 3MO-11MO | AGE (1-5) | AGE (6-13) | AGE (14-20) | AGE (21-54) | AGE (55+) | BTHMO+2MO | 3MO-11MO | AGE (1-5) | AGE (6-13) | AGE (14-20) | AGE (21-54) | AGE (55+) | | AGE (65-) | AGE (65+) |
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AHCA Contract No. FA904, Attachment I, Exhibit 2-NR-A, Page 3 of 5
ATTACHMENT I
EXHIBIT 2-NR-A
MEDICAID NON-REFORM HMO CAPITATION RATES
By Area , Age and Eligibility Category
Effective November 1, 2009 -August 31, 2012
| + Dental + Transportation Rates: | | | | | | | | | | | | | | | | |
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| | 3MO-11MO | | | | | | | | | AGE (6-13) | AGE (14-20) | | | | AGE (65-) | |
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| + Mental Health + Dental + Transportation Rates: | | | | | | | | | | | | | | | | |
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| | | AGE (1-5) | | | | | | | | AGE (6-13) | AGE (14-20) | | | | AGE (65-) | |
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AHCA Contract No. FA904, Attachment I, Exhibit 2-NR-A, Page 4 of 5
ATTACHMENT I
EXHIBIT 2-NR-A
MEDICAID NON-REFORM HMO CAPITATION RATES
By Area, Age and Eligibility Category
Effective November 1, 2009 -August 31, 2012
Area Corresponding Counties
Area 1 Escambia, Okaloosa, Santa Rosa, Walton
Area 2 Bay, Calhoun, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Taylor, Washington, Wakulla
Area 3 Alachua, Bradford, Citrus, Columbia, Dixie, Gilchrist, Hamiliton, Hernando, Lafayette, Lake, Levy, Marion, Putnam, Sumter, Suwannee, Union
Area 4 Baker, Clay, Duval, Flagler, Nassau, St. Johns, Volusia
Area 5 Pasco, Pinellas
Area 6 Hardee, Highlands, Manatee, Polk
Area 6B * Hillsborough
Area 7 Brevard, Orange, Osceola, Seminole
Area 8 Charlotte, Collier, De Soto, Glades, Hendry, Lee, Sarasota
Area 9 Indian River, Okeechobee, St. Lucie, Martin, Palm Beach
Area 10 Broward
Area 11 Dade, Monroe
AHCA Contract No. FA904, Attachment I, Exhibit 2-NR-A, Page 5 of 5