305 patents
Page 2 of 16
Utility
System and method for enabling dynamic multi-modal communication
28 Nov 23
A method includes receiving a first request associated with a first user account and comprising content of a first message and a first plurality of destination endpoints, and a second request associated with a second user account and comprising content of a second message and a second plurality of destination endpoints to receive the second message, generating a first list of routing options for delivering the first message to the first plurality of destination endpoints, and a second list of routing options for delivering the second message to the second plurality of destination endpoints, generating, based on the first list of routing options, one or more versions of the first message for delivery to the first plurality of endpoints, and generating, based on the second list of routing options, one or more versions of the second message for delivery to the second plurality of endpoints.
Patrick Malatack, Thomas Wilsher, Cheuk To Law, Gowri Rao
Filed: 18 Jul 22
Utility
System and method for processing telephony sessions
28 Nov 23
In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API).
Jeff Lawson, John Robert Wolthuis, Evan Mansfield Cooke
Filed: 20 Dec 22
Utility
Update Compliance Information While In Provisional State
23 Nov 23
Disclosed are systems, methods, and computer-readable media for ensuring that one or more compliance information bundles associated with one or more end-point identifiers maintain compliance with one or more regulations.
Patrick Loomis, Camilo Alvarez, Samuel Salazar, John Jairo Martinez, Luz Alba Gallo Herrán, David Villamizar, Daniela Beltrán
Filed: 26 Jul 23
Utility
Method and System for Applying Data Retention Policies In a Computing Platform
23 Nov 23
Systems and methods for a multitenant computing platform.
Adam Ballai, Timothy S. Milliron
Filed: 3 Aug 23
Utility
Method and System for Applying Data Retention Policies In a Computing Platform
23 Nov 23
Systems and methods for a multitenant computing platform.
Adam Ballai, Timothy S. Milliron
Filed: 3 Aug 23
Utility
Identity Resolution System
23 Nov 23
A method of resolving an identity of an entity is disclosed.
Ray Jenkins
Filed: 18 May 22
Utility
System and method for multi-channel group communications
21 Nov 23
A system and method for multi-channel communications that includes receiving an initiating communication triggering establishment of a conversation associated with a set of participant endpoints, wherein the set of participant endpoints comprises of participant endpoints from at least two distinct communication channels; configuring a set of intermediary endpoints for communications between at least a subset of the set of participant endpoints on different communication channels; and for each communication of the conversation, transmitting communications to a receiving set of participant endpoints through the configured intermediary endpoint.
Andres Jaan Tack, Sipan Babertsyan, Mihkel Sarv
Filed: 15 Sep 21
Utility
Customizable Cloud-based Software Platform
16 Nov 23
Disclosed are systems, methods, and non-transitory computer-readable media for a customizable cloud-based software platform.
Al Cook, Martin Amps, Madis Abel, Hando Tint, Tatjana Mihnovits
Filed: 26 Jul 23
Utility
Text formatter
7 Nov 23
Methods, systems, and computer programs are presented for formatting raw text.
Alfredo Láinez Rodrigo, Luke Percival de Oliveira, Umair Akeel, Tyler Cole
Filed: 26 May 21
Utility
Role-based Access Control System for Managing Access to Resources
2 Nov 23
A role-based access control method and system provide for receiving a request to provide access to a resource, identifying an identity associated with the request, classifying the URI into a permission that allows access to the resource, generating a graph representing the one or more granted permissions, and authorizing the request including traversing the graph to determine that the first permission is included in the one or more granted permissions.
Alexandre Payment, Liran Nuna, Mario Niebla, Poojita Suri, Ridhi Sahni, Vivek K. Laddha, Yoolhee Kayla Jin
Filed: 27 Apr 22
Utility
System and Method for Platform-integrated Custom Applications
2 Nov 23
A system and method for customizing communication processing within a communication platform that includes configuring a service handler, which comprises of at least setting execution code of the service handler; setting an association between the service handler and a communication event of the communication platform; detecting the occurrence of the communication event of a communication facilitated through the communication platform; invoking the service handler in response to the event, which comprises: executing the execution code in a serverless execution environment and generating a service handler response; and augmenting the communication in accordance with the service handler response.
Carter Rabasa, Martin Amps
Filed: 6 Jul 23
Utility
Managing Access to Resources Using Serialized Tokens
2 Nov 23
A role-based access control method and system provide for receiving a request to provide an access to a resource, identifying a plurality of permissions associated with the request, authorizing the request including determining the plurality of permissions are granted for the identity, generating a serialized token to represent the plurality of permissions, and passing the serialized token to the first service to perform the providing of the access to the resource.
Alexandre Payment, Liran Nuna, Vivek K. Laddha
Filed: 27 Apr 22
Utility
Access Control Management
2 Nov 23
Attribute-based access control (ABAC) methods, systems, and computer-readable media are disclosed.
Alexandre Payment, Liran Nuna, Mario Niebla, Poojita Suri, Ridhi Sahni, Vivek K. Laddha, Yoolhee Kayla Jin
Filed: 25 Apr 23
Utility
System and Method for Processing Media Requests During Telephony Sessions
2 Nov 23
In a preferred embodiment, the method of caching media used in a telephony application includes: receiving a media request; sending the media request to a media layer using HTTP; the a media layer performing the steps of checking in a cache for the media resource; processing the media request within a media processing server; and storing the processed media in the cache as a telephony compatible resource specified by a persistent address.
Jeffrey Gordon Lawson, John Robert Wolthuis, Evan Mansfield Cooke
Filed: 10 Jul 23
Utility
System and Method for Enabling Multi-modal Communication
2 Nov 23
Systems and methods for a multi-tenant communication platform.
Patrick Malatack
Filed: 4 Apr 23
Utility
Intelligence System for Cloud-based Communication Platforms
2 Nov 23
A method of intelligently handling routing requests in a computerized customer engagement environment is disclosed.
Charlie Helin, Amool Gupta, Aymen Naim, Torsten Budesheim
Filed: 19 Dec 22
Utility
Data Timeline Event Processing
2 Nov 23
Described are systems, methods, and computer-readable storage mediums for processing an event that is detected on a client device.
Kevin John Niparko, Pooya Jaferian, Brandon Sneed, Prayansh Srivastava, Ivayr Dieb Farah Netto, Cody Garvin, Osama Khan
Filed: 28 Apr 22
Utility
Programmable Cloud-based Communication Platform
2 Nov 23
A method of managing a set of interactions associated with one or more computerized systems is disclosed.
Daniel Cruse, Charlie Helin, Dipesh Chauhan, Amool Gupta, Aymen Naim, Torsten Budesheim
Filed: 19 Dec 22
Utility
Data Logging for Api Usage Analytics
2 Nov 23
Systems, methods, and computer-readable storage mediums for performing specialized data logging on a client device are disclosed.
Brandon Sneed, Cody Garvin, Pooya Jaferian
Filed: 28 Apr 22
Utility
Programmable Workflows for Cloud-based Communication Platforms
2 Nov 23
A method of implementing a customer-defined workflow to resolve an issue of an end customer is disclosed.
Dipesh Chauhan, Torsten Budesheim, Charlie Helin, Kousha Talebian, Chris Tan
Filed: 19 Dec 22