305 patents
Page 3 of 16
Utility
Programmable Timeline Feature for Communication Systems
2 Nov 23
A method of processing one or more interactions using a timeline is disclosed.
Gavin Johnson, Amool Gupta, Charlie Helin
Filed: 17 May 23
Utility
Verifying Incoming Communications
26 Oct 23
Disclosed are systems, methods, and non-transitory computer-readable media for verifying an incoming communication.
Santiago Kantorowicz, Lucas Martín Vidal, Serge Kruppa
Filed: 30 Jun 23
Utility
Portable document file communication system
17 Oct 23
A method for operating a portable document file (PDF) communication system involves receiving a composition control through a structured message user interface (UI) on a first device.
James Lapic, Alan Capps
Filed: 25 Mar 19
Utility
Systems and methods for automated message delivery feedback
17 Oct 23
Systems and methods for automated message delivery feedback that includes receiving a set of messaging requests to transmit a message to at least one recipient device; making a set of messaging attempts, each of the set of messaging attempts including an attempt to deliver the message to the at least one recipient device; receiving delivery feedback and automatically associating the delivery feedback to one messaging attempt of the set of messaging attempts; and updating a delivery status of the at least one messaging attempt.
Prateek Jain, Chloe Chen
Filed: 15 Sep 21
Utility
Securing Data In Multitenant Environment
12 Oct 23
Methods, systems, and computer programs are presented for secure data encryption in a multi-tenant service platform.
Christopher Swenson, Umair Akeel, Nicolas Acosta Amador, Byeongung Ahn, Liat Dremer
Filed: 12 Jun 23
Utility
Method and system for a multitenancy telephone network
10 Oct 23
A method and system for operating a multitenancy telephony system including receiving a plurality of call requests associated with an application server; selecting a subset of the received call requests using a load balancer; assigning each selected call request to one of a plurality of resources creating, on the assigned resource, a call session for each selected call request; and coordinating the created call sessions resulting from the selected subset of the received call requests associated with the application server.
Jeff Lawson, John Wolthuis, Evan Cooke
Filed: 31 Aug 21
Utility
Multi-channel message exchange system demand API
3 Oct 23
A customer of a multi-channel message exchange system provides criteria for selecting a service provider using an application programming interface (API).
Chloe Chen, Peter Michael Janovsky
Filed: 8 Nov 21
Utility
Method and system for applying data retention policies in a computing platform
26 Sep 23
Systems and methods for a multitenant computing platform.
Adam Ballai, Timothy S. Milliron
Filed: 14 Jun 22
Utility
System and method for automated message delivery prioritization
26 Sep 23
Systems and methods for message delivery prioritization that can include receiving a messaging request through an application programming interface, the messaging request being associated with message-associated delivery attributes; selecting a message transmission plan based on the message-associated delivery attributes, the message transmission plan including at least one timing priority related property; and executing the message transmission plan with a timing of transmission based in part on the timing priority property.
Amit Agarwal, Peter Tan, Nariman Nazari
Filed: 2 Feb 22
Utility
Generation of Models for Classifying User Groups
21 Sep 23
Methods, systems, and computer programs are presented for estimating if a user belongs to an audience category.
Nicole Woytarowicz, Samuel Vaughn Tucker, Inga Mgherbrishvili, Rowan Michael Wing, Hanhan Wang
Filed: 21 Mar 22
Utility
Generation of Models for Predicting Persona Behavior
21 Sep 23
Methods, systems, and computer programs are presented for estimating a propensity to buy a product or service.
Nicole Woytarowicz, Samuel Vaughn Tucker, Inga Mgherbrishvili, Rowan MIchael Wing, Hanhan Wang
Filed: 21 Mar 22
Utility
Tool for annotating and reviewing audio conversations
19 Sep 23
Methods, systems, and computer programs are presented for searching and labeling the content of voice conversations.
Tyler Cole, Eduardo Pardo San Llorente, Sahil Kumar, Byeongung Ahn, Elaine Lee, Nicolas Acosta Amador, Pablo Pérez Diez
Filed: 7 Sep 21
Utility
System and method for processing telephony sessions
19 Sep 23
In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API).
Jeff Lawson, John Wolthuis, Evan Cooke
Filed: 27 Jan 22
Utility
Real-time Alerting
14 Sep 23
A method is disclosed for reducing inaccuracies in counts related to communication of messages in a manner that efficiently uses computer resources, including processing power and/or memory.
Ravindra Ishmitra Bhanot, Minakshi Chandrashekhar Korad, Scott Reynolds, Thomas William D'Silva, Srirama Kolla, Sriram Ramarathnam
Filed: 13 Mar 23
Utility
Creation of Content Resources for Messaging In a Software As a Service Platform
14 Sep 23
A first request to create a content template for messages to be sent via communications channels via a software-as-a-service (SaaS) platform is received via a first application programming interface (API) call.
Haesun Seok, Rebecca Lynn Gebhard, Otávio Dalarossa, Saurabh Daftary
Filed: 24 Mar 23
Utility
Messaging Via Multiple Communication Channels Using Preconfigured Content Resources of a Software As a Service Platform
14 Sep 23
A first request to send a message via a communication channel of the plurality of communication channels is received via a first application programming interface (API) call.
Haesun Seok, Rebecca Lynn Gebhard, Otávio Dalarossa, Saurabh Daftary
Filed: 11 Mar 22
Utility
Customizable cloud-based software platform
12 Sep 23
Disclosed are systems, methods, and non-transitory computer-readable media for a customizable cloud-based software platform.
Al Cook, Martin Amps, Madis Abel, Hando Tint, Tatjana Mihnovits
Filed: 28 Jun 21
Utility
Method and system for applying data retention policies in a computing platform
12 Sep 23
Systems and methods for a multitenant computing platform.
Adam Ballai, Timothy S. Milliron
Filed: 22 Apr 22
Utility
System and Method for Triggering on Platform Usage
7 Sep 23
A system and method for triggering on platform usage can include at a platform, receiving and storing a trigger configuration of an account; operating a platform comprising internally executing a process on behalf of an account and publishing at least one event when executing the process; at the platform, incrementing a counter in response to the at least one event and if the stored trigger configuration species a usage key associated with a category of counted events of the at least one event; monitoring counters in a context of an associated trigger; and processing the trigger upon the counter satisfying condition of an associated trigger.
Evan Mansfield Cooke, Timothy S. Milliron, Adam Ballai, Matthew David Nowack, Robert Charles Hagemann, III
Filed: 16 May 23
Utility
Update compliance information while in provisional state
5 Sep 23
Disclosed are systems, methods, and computer-readable media for ensuring that one or more compliance information bundles associated with one or more end-point identifiers maintain compliance with one or more regulations.
Patrick Loomis, Camilo Alvarez, Samuel Salazar, John Jairo Martinez, Luz Alba Gallo Herrán, David Villamizar, Daniela Beltrán
Filed: 10 Feb 22