496 patents
Page 2 of 25
Utility
Identifying relational segments
21 Nov 23
Features, libraries, and techniques are provided herein for determining the kinds of relational language that are present.
Ian Beaver, Cynthia Freeman, Andrew T. Pham
Filed: 21 Aug 19
Utility
Method and system for virtual assistant conversations
21 Nov 23
Techniques and architectures for implementing a team of virtual assistants are described herein.
Daniel Thomas Spohrer
Filed: 6 Dec 21
Utility
Combination of real-time analytics and automation
14 Nov 23
Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take.
David Warren Singer, Daniel Thomas Spohrer, Marc Adam Calahan, Paul Michael Munro, Gary Andrew Duke, Padraig Carberry, Christopher Jerome Schnurr
Filed: 1 Sep 21
Utility
Distributed sensing and video capture system and apparatus
14 Nov 23
Systems and apparatus for sensing and video capture include at least one camera with an optical sensor that captures video image data of a first sampling rate.
Roderick Matheson
Filed: 14 Mar 22
Utility
Systems and methods for generating labeled short text sequences
24 Oct 23
A set of documents related to a particular topic, industry, or entity are received.
Xinyu Chen, Ian Beaver
Filed: 10 Nov 20
Utility
Blockchain event logging between companies
17 Oct 23
A system and method using blockchain for monitoring and tracking service provider involvement in a transaction on behalf of a customer company.
Ian Beaver
Filed: 8 Apr 20
Utility
Realtime Contextual Event Notification System
12 Oct 23
A realtime contextual event notification system that ingests events as streams from any authorized entity applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context.
Chris Schnurr, Brendan Killen, Marc Calahan, Duane Wright
Filed: 4 Apr 23
Utility
Systems and Methods for Forecasting Using Events
12 Oct 23
In an entity such as a call center, back office, or retail operation, external event data is recorded along with call volume information for a plurality of time intervals.
Jonathan Silverman, Nicholas Mortimer, John Richard O'Farrell
Filed: 12 Jun 23
Utility
Method and apparatus for cell-based workforce scheduling
3 Oct 23
A method for workforce scheduling by a computer system is provided.
Edward Hamilton
Filed: 23 Dec 21
Utility
System and method for text analysis and routing of outgoing messages
3 Oct 23
The present invention allows text analysis and routing of an outgoing message.
Scott Mackie
Filed: 9 Sep 22
Utility
System and method of video capture and search optimization for creating an acoustic voiceprint
3 Oct 23
Systems and method of diarization of audio files use an acoustic voiceprint model.
Omer Ziv, Ran Achituv, Ido Shapira, Jeremie Dreyfuss
Filed: 17 Jan 22
Utility
Automated system and method to prioritize language model and ontology expansion and pruning
26 Sep 23
A system and method for updating computerized language models is provided that automatically adds or deletes terms from the language model to capture trending events or products, while maximizing computer efficiencies by deleting terms that are no longer trending and use of knowledge bases, machine learning model training and evaluation corpora, analysis tools and databases.
Ian Roy Beaver, Christopher James Jeffs
Filed: 25 Mar 20
Utility
System and Method for Calibrating a WFM Scheduling Module
14 Sep 23
System and method for calibration of WFM system modeling parameters.
Jonathan M. Silverman, Edward O. Hamilton, Nicholas Mortimer
Filed: 22 May 23
Utility
Dynamic Web Content Based on Natural Language Processing (NLP) Inputs
7 Sep 23
Systems and methods are provided for dynamically adjusting a website of an entity using information that has been received, stored, gathered, and/or otherwise obtained about what people want to find on the entity's website.
Timothy James Hewitt
Filed: 10 May 23
Utility
Contextual awareness from social ads and promotions tying to enterprise
22 Aug 23
Systems and methods for incorporating intelligent virtual assistants into advertisements on social networking platforms are provided.
Jennifer L. Snell
Filed: 20 Jan 22
Utility
Apparatus, system, and method for natural language processing
15 Aug 23
Various embodiments are described for searching and retrieving documents based on a natural language input.
Fred Brown, Mark Zartler, Tanya M. Miller
Filed: 14 Feb 22
Utility
Systems and methods for deriving expression of intent from recorded speech
15 Aug 23
A computerized system for deriving expression of intent from recorded speech includes: a text classification module comparing a transcription of recorded speech against a text classifier to generate a first set of representations of potential intents; a phonetics classification module comparing a phonetic transcription of the recorded speech against a phonetics classifier to generate a second set of representations; an audio classification module comparing an audio version of the recorded speech with an audio classifier to generate a third set of representations; and a discriminator module for receiving the first, second and third sets of the representations of potential intents and generating one derived expression of intent by processing the first, second and third sets together; where at least two of the text classification module, the phonetics classification module, and the audio classification module are asynchronous processes from one another.
Moshe Villaizan
Filed: 11 May 21
Utility
System and Method for Real-time Predictive Scheduling
27 Jul 23
The present application includes a method and system for real-time predictive scheduling.
Stephen McSwiggan
Filed: 28 Mar 23
Utility
System and Method for Generating Wrap Up Information
20 Jul 23
A system for generating wrap-up information is capable of learning how interactions are transformed into contact notes and outcome codes using natural language processing and can generate the contact notes and outcome codes for new incoming interactions by applying prediction models trained on interaction data, contact notes and outcome codes.
Grant Anderson, Scott Mackie, Neil Eades, Sean Robertson
Filed: 13 Jan 23
Utility
System and method of highlighting influential samples in sequential analysis
18 Jul 23
Attention weights in a hierarchical attention network indicate the relative importance of portions of a conversation between an individual at one terminal and a computer or a human agent at another terminal.
Ian Roy Beaver, Cynthia Freeman, Jonathan Patrick Merriman, Abhinav Aggarwal
Filed: 28 Jun 21