496 patents
Page 3 of 25
Utility
User Interface for Fraud Alert Management
13 Jul 23
A system for a graphical user interface for fraud detection for a call center system includes a processor and a visual display in communication with the processor.
Tim McCurry, Michael N. Mandato
Filed: 14 Nov 22
Utility
Systems and methods for automatic scheduling of a workforce
11 Jul 23
Systems and methods are disclosed for scheduling a workforce.
Jason Fama, Michael Zeoli, Edward Hamilton
Filed: 14 Jun 22
Utility
System and method for multi-mode customer service interaction
11 Jul 23
The present application includes a method and system for multi-channel interaction.
Graeme Robert West
Filed: 24 Aug 21
Utility
System and Method for Adapting Sentiment Analysis to User Profiles to Reduce Bias
6 Jul 23
Provided is a system and method for adapting analysis to user profiles to reduce bias in customer or user generated content, specifically a system and method that discounts or adjusts bias in sentiment data based on the channel from which the content was received and/or the demographic of the user.
Ian Roy Beaver
Filed: 27 Feb 23
Utility
Use of analytics methods for personalized guidance
27 Jun 23
Systems and methods of automated personalized guidance include the evaluation of interaction content data.
James G. Nies, Joseph Watson, Oren Stern, Martin McCreesh
Filed: 28 Jul 20
Utility
Leveraging concepts with information retrieval techniques and knowledge bases
30 May 23
Various embodiments are described which leverage techniques for breaking down critical ideas from an inputted phrase into concepts in order to provide a response that is more relevant to the inputted phrase.
Tanya Miller, Mark Zartler
Filed: 25 Nov 19
Utility
Ontology expansion using entity-association rules and abstract relations
30 May 23
A method for expanding an initial ontology via processing of communication data, wherein the initial ontology is a structural representation of language elements comprising a set of entities, a set of terms, a set of term-entity associations, a set of entity-association rules, a set of abstract relations, and a set of relation instances.
Daniel Mark Baum, Uri Segal, Ron Wein, Oana Sidi
Filed: 8 Apr 21
Utility
System and method for real-time scheduling reallocation
30 May 23
The present application includes a method and system for real-time scheduling reallocation.
Stephen McSwiggan
Filed: 8 Jan 18
Utility
System and method for autoproducing a learning plan
16 May 23
The present invention is a method and system for automatically producing a learning plan.
Ashish Sood
Filed: 4 Nov 19
Utility
Systems and methods for authentication and fraud detection
16 May 23
Systems and methods are provided to stop both external and internal fraud, ensure correct actions are being followed, and information is available to fraud teams for investigation.
Jeremy Robert Roderick, Brian Patrick Carman, David Warren Singer, Daniel Thomas Spohrer, Damian Smith, Tim McCurry
Filed: 10 Aug 21
Utility
System and method for real-time predictive scheduling
2 May 23
The present application includes a method and system for real-time predictive scheduling.
Stephen McSwiggan
Filed: 22 Aug 17
Utility
System and method of embedding and launching a form from third-party knowledge content
2 May 23
In the field of government engagement management, for users of an employee desktop web client, it is now possible, within the web client application, to search and read articles and/or knowledge content that has been authored to external locations.
Conor Adams, Raymond Campbell
Filed: 8 Feb 22
Utility
Variational Auto-Encoder for Multivariate Time Series Generation
27 Apr 23
Certain aspects of the present disclosure provide techniques for generating multivariate time series data utilizing a variational auto-encoder (VAE) having an architecture for injecting custom temporal structures into the generated multivariate time series data.
Abhyuday DESAI, Ian BEAVER
Filed: 23 Sep 22
Utility
Dynamic Intent Classification Based on Environment Variables
27 Apr 23
To prevent intent classifiers from potentially choosing intents that are ineligible for the current input due to policies, dynamic intent classification systems and methods are provided that dynamically control the possible set of intents using environment variables (also referred to as external variables).
Ian Roy Beaver
Filed: 27 Dec 22
Utility
Hybrid natural language understanding
25 Apr 23
Hybrid natural language understanding (NLU) systems and methods are provided that capitalize on the strengths of the rule-based models and the statistical models, lowering the cost of development and increasing the speed of construction, without sacrificing control and accuracy.
Timothy Seegan, Ian Roy Beaver
Filed: 28 Jan 22
Utility
Word-level blind diarization of recorded calls with arbitrary number of speakers
25 Apr 23
Disclosed herein are methods of diarizing audio data using first-pass blind diarization and second-pass blind diarization that generate speaker statistical models, wherein the first pass-blind diarization is on a per-frame basis and the second pass-blind diarization is on a per-word basis, and methods of creating acoustic signatures for a common speaker based only on the statistical models of the speakers in each audio session.
Alex Gorodetski, Oana Sidi, Ron Wein, Ido Shapira
Filed: 21 Jul 20
Utility
Combining Unsupervised and Semi-supervised Deep Clustering Approaches for Mining Intentions from Texts
13 Apr 23
An analysis platform combines unsupervised and semi-supervised approaches to quickly surface and organize relevant user intentions from conversational text (e.g., from natural language inputs).
Ian Beaver, Xinyu Chen
Filed: 17 Sep 21
Utility
System and method for projective channel hopping
4 Apr 23
The present invention is a system and method for projective channel hopping within a customer engagement center (CEC) system.
Stephen McSwiggan
Filed: 22 Apr 21
Utility
System and method for identifying associated subjects from location histories
4 Apr 23
Systems and methods to track the respective locations of subjects over time.
Shlomo Rothschild
Filed: 21 Apr 21
Utility
System and method for determining reasons for anomalies using cross entropy ranking of textual items
21 Mar 23
A framework for reducing the number of textual items reviewed to determine the source of or reason for an anomaly in a time series that is used to track metrics in textual data is provided.
Cynthia Freeman
Filed: 5 Mar 20